Privacy Policy

1. Who We Are

Whazii ("we", "us", "our") operates whazii.com, a WhatsApp marketing platform for UK restaurants, takeaways, and local businesses. For the purposes of UK data protection law, Whazii is the data controller of the personal data we collect about you.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at hello@whazii.com.

2. Data We Collect

2.1 Data you provide to us

• Business name and trading name
• Your name and job title
• Email address
• Phone number and WhatsApp Business number
• Payment details processed securely by Stripe; we do not store your full card details
• Campaign content and messaging templates you create on the platform

2.2 Data we collect automatically

• IP address and browser type
• Pages visited and time spent on whazii.com
• Device and operating system information
• Cookies and similar tracking technologies

2.3 Data about your customers

When you use Whazii to send WhatsApp campaigns, you upload or collect your customers' contact data, such as phone numbers. In this context, you are the data controller for your customers' data and Whazii acts as your data processor. We process that data only on your instructions and in accordance with our Data Processing Agreement, which is incorporated into our Terms and Conditions.

3. How We Use Your Data

We use the personal data we collect to:

• Create and manage your Whazii account.
• Process payments and send billing confirmations via Stripe.
• Deliver and improve the Whazii platform and services.
• Send service-related communications, such as account alerts and technical updates.
• Send marketing emails about Whazii features and offers where permitted. You can opt out at any time.
• Comply with our legal obligations.
• Detect fraud and ensure platform security.

4. Legal Bases for Processing

We rely on contract, legitimate interests, legal obligation, and consent under UK GDPR to process your personal data. Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

5. Sharing Your Data

We do not sell your personal data. We may share your data with Stripe, hosting and infrastructure providers, analytics providers, and law enforcement or regulatory authorities where required by law. All third-party processors are required to handle your data in accordance with UK GDPR and appropriate contractual safeguards.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. After account closure, we retain data for up to 6 years to comply with legal and tax obligations, after which it will be securely deleted.

Campaign data and customer contact lists you upload are deleted within 90 days of account closure unless you request earlier deletion.

7. Your Rights

Under UK GDPR, you have rights of access, rectification, erasure, restriction, data portability, objection, and withdrawal of consent. To exercise these rights, email hello@whazii.com. We will respond within one calendar month. You also have the right to lodge a complaint with the Information Commissioner's Office at ico.org.uk or by calling 0303 123 1113.

8. Cookies

We use cookies and similar technologies to ensure the website functions correctly, remember preferences and login state, and analyse website traffic and usage patterns. You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to use parts of whazii.com.

9. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration, or disclosure. Payment data is handled by Stripe and is never stored on our servers. If you believe your account has been compromised, contact hello@whazii.com immediately.

10. International Transfers

Whazii is based in the United Kingdom. We primarily store and process data within the UK and European Economic Area. Where data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a prominent notice on whazii.com.

12. Contact Us

Whazii

Website: whazii.com

Email: hello@whazii.com